The On line casino experienced asked for for that back again side of her documents for additional verification. even so, mainly because of the player's insufficient response to even more inquiries from your issues crew, we have been not able to continue Using the investigation. The complaint was consequently turned down.
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having said that, it has been 7 days For the reason that new ask for, and the On line casino hasn't deposited the cash. participant’s complaint is fixed correctly.
As We now have confirmed, you've properly withdrawn seven-hundred,000 CLP from our Internet site before. There may be an extra verification request with your account. once you upload the requested doc, the withdrawal might be processed.
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We contacted the On line casino and it informed us about ending account verification, which enabled to carry on Along with the withdrawal ask for. a couple of days later on the player confirmed acquiring his winnings so we shut the criticism as resolved.
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The participant from India had expert a delay in his withdrawal, declaring that a month experienced passed considering the fact that he requested his money. His withdrawal ask for were consistently cancelled after a 7 days. The winnings were amassed without having an active bonus. The casino experienced responded by properly processing and crediting the payout of three,000 INR for the participant's account.
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The participant from Chile were wanting to withdraw her cash, even so the casino was requesting verification. Inspite of sending all documentation and consulting with online assistance, they mentioned the paperwork have been still unclear, they usually ended up not able to complete verification and process a withdrawal.
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